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Privacy Notice

At Solar Crone Creations, we are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Notice explains how we collect, use, and protect your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

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Who We Are
Solar Crone Creations (“we,” “us,” “our”) is a small business based in Kent, UK.  We create and sell handmade, magical items, and this website serves as an online platform for browsing and purchasing our products.

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What Information We Collect
We may collect and process the following information:

  • Personal details: Your name, email address, delivery address, and phone number, provided when placing an order or contacting us.

  • Payment information: Details necessary to process your payment (handled securely via third-party payment processors – we do not store card details).

  • Website usage data: Information collected via cookies and analytics tools, such as your IP address, browser type, and pages visited, to help improve your experience on our website.


How We Use Your Information
We use your personal information for the following purposes:

  • To process and deliver your orders.

  • To communicate with you about your order or respond to your queries.

  • To send marketing emails (only with your explicit consent).

  • To improve our website, services, and customer experience through usage analytics.

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Lawful Basis for Processing
We process your personal data based on the following lawful grounds:

  • Contractual necessity: To fulfil your orders and provide the services you have requested.

  • Consent: For marketing purposes, if you have opted in.

  • Legitimate interests: For website analytics and improving our services.

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Sharing Your Information
We respect your privacy and will never sell or share your data with third parties for marketing purposes. We may share your information with:

  • Trusted service providers, such as payment processors and delivery services, to facilitate your order.

  • Legal or regulatory authorities if required by law.

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Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this notice or to comply with legal obligations.

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Your Rights
Under UK GDPR, you have the following rights:

  • To access the personal data we hold about you.

  • To correct inaccurate or incomplete information.

  • To request the deletion of your data where it is no longer needed.

  • To withdraw consent for marketing at any time.

  • To object to data processing in certain circumstances.

  • To lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data properly.

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Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings. 

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Contact Us
If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at:
Email: solarcrone@yahoo.com
 

We reserve the right to update this Privacy Notice to reflect changes in our practices or legal requirements. Please check this page periodically for updates.

Last updated: January 2025

Terms of Service

Introduction

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Welcome to Solar Crone Creations. By using this website and purchasing from us, you agree to the following terms and conditions.

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1. General Information

  • These terms apply to all visitors, customers, and users of this website.

  • We reserve the right to update these terms at any time.

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2. Products

  • All products are handmade and may vary slightly from their images.

  • We make every effort to display colours and details accurately, but variations may occur due to screen differences.

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3. Orders and Payment

  • By placing an order, you confirm that all information provided is accurate.

  • Payments are processed securely via PayPal, Applepay or Debit/Credit card.

  • Prices include VAT (where applicable).

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4. Shipping and Delivery

  • We ship to England, Wales, Scotland, Canada and Australia.

  • Estimated delivery times are provided but are not guaranteed.

  • Buyers are responsible for any customs duties or taxes.

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5. Returns and Refunds

  • Returns are accepted within 14 days of receipt for unused, undamaged items in their original packaging.

  • Refunds will be processed within 14 days of receiving the returned item.

  • The Buyer will cover the cost of return postage.

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6. Intellectual Property

  • All content on this website, including images, text, and designs, is the property of Solar Crone Creations and may not be reproduced without permission.

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7. Liability

  • We are not liable for any loss or damage arising from the use of our website or products unless caused by our negligence.

  • We cannot guarantee uninterrupted access to our website.

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8. Governing Law

  • These terms are governed by the laws of England and Wales.

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9. Contact Us

If you have any questions about these terms, please contact:
Email: solarcronecreations@yahoo.com

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