Question 1

What is the cost of delivery?

Accepted Answer

Delivery costs are determined by weight, meaning that larger items will cost more that smaller items.  you will only be charged for the overall weight/size and this is intended to make ordering more than one item a bit cheaper.

Delivery costs include the cost of postage and the materials used to package your order safely.

Question 2

How long will my order take to arrive?

Accepted Answer

Dispatch times vary depending on the nature of the product because some items are ready to post, but others are custom made.

A general guide is

Dispatched within 2 - 3 working days (UK bank holidays apply)
 • Altars and Altar items 
 • Spellbound Jewellery 
 • Witch bells (non-customisable)
 • Handfasting Cords (Essence and Legacy series) - these series are non-customisable

Dispatched within 2 - 3 weeks are
 • Custom made Witch Bells
 • Custom made Handfasting Cords - NOTE: if you are sending personal items to be included in your cords,then your dispatch countdown will commence once we have recieved the inclusion.

Once they have been dispatched, parcels in the UK generally take 2 - 3 days to arrive and parcels in the rest of the world, up to 14 days to arrive.   Often these are quicker than expected, but please build in worst case scenarios into your timescales when ordering, particularly in the case of custom items.

Question 3

How will my parcel be shipped?

Accepted Answer

Standard delivery in the UK is Royal Mail Tracked 48

Standard delivery outside of the UK is Royal Mail International Tracked.

All orders will recieve a tracking number.

Question 4

Where do you ship to?

Accepted Answer

Currently we ship to

England
Wales
Scotland
Canada
US
Australia

Question 5

I haven't recieved my order, what can I do?

Accepted Answer

If your order has been despatched but hasn't arrived within the expected time period, please email us using our contact form and we will look into it for you.

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